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Privacy Policy and house rules

Who we are
Our website address is: www.tollyrose.com

Check in, check out times
Check in time for the bed and breakfast is 4.00pm to 6.00pm . Check out time at the bed and breakfast is 11.00am

Cancellation

Bed and Breakfast, Refund policy. Full refund up to 7 days prior to arrival.

Loft Apartment, Refund policy. Full refund up to 30 days prior to arrival

No smoking
Strictly no smoking anywhere in the building – even on balconies, in shower rooms or hanging out of windows! If evidence of smoking is detected you will be asked to immediately vacate the premises. An additional charge will be made for professional cleaning and deodorizing of the room.

Respect other guests
Please be courteous and think of others. Whilst we do not expect silence please keep loud noise to a minimum especially late at night and early morning

Loss of Keys
As a part of your stay with us we will entrust you with a set of keys for both your room and the main entrance door. Please ensure that you keep your keys with you at all times and do not let any  non-authorised guest have access to the keys. A charge of £50 will be added to your bill if the keys are damaged or lost.

No illegal drugs or over consumption of Alcohol
We have a strict zero tolerance to the use of drugs on the premises. Any sign of illegal substances found will result in the guest being asked to leave immediately.On arrival if a member of staff believes that the guest is intoxicated then they will ask the guest and their group to leave immediately .

Guest’s friends and visitors
Non residents or non-authorised guests
are NOT allowed in the b&b after 8.00pm and must vacate the premises before 8.00pm.

Leaving luggage
If you would like to leave your luggage at the b&b for a few hours after checkout please ask a member of staff. We can store your bags until you return to pick them up but cannot guarantee safety. Any luggage stored outside of your room is done so at the risk of the owner.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision-making and/or profiling we do with user data
Industry regulatory disclosure requirements